Delivery Information

Although this is not a tracked service, Royal Mail do scan all packages when they collect them from us and they are scanned again at the point of delivery. This means that we can check whether a package has been delivered, but not before.

Royal Mail’s policy is that if the postman cannot hand the package to you then they should leave a card explaining that is was not delivered, it is then returned to the sorting office where it is scanned again to show a non-delivery. It is then your responsibility to contact the sorting office to either arrange a re-delivery or to collect it yourself.

Royal Mail recommend that you wait 15 days before lodging a lost parcel claim and that you check with your neighbors in case one of them agreed to hold the parcel for you.

When you place your order, you will be asked for your mobile number or email address. Our courier will use one of them to contact you with a delivery time slot on the morning of your delivery before the van leaves the depot. When you receive the message, you will have the option to:

1. Accept it
2. Ask for the package to be re-delivered another day
3. Request that the package is left at a local collection point
4. Alternatively you can ask for it to be left somewhere safe i.e. in a shed, porch, with a neighbour, etc. Please note that if you choose this option then it will be your responsibility to contact our courier using the link provided in your chosen communication.

Courier deliveries are from Monday to Friday. For more remote areas like the Scottish Highlands, you may need to allow additional time for the order to arrive.